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Goodwill Pet Policy

At Goodwill we appreciate your love for your furry companions. However, to ensure the comfort and safety of all our customers and employees, we kindly request that all pets remain outside of our stores. This is particularly important for our customers and employees with allergies or sensitivities to animal dander. Exceptions are made for service animals.

For your animal to qualify as a service animal:

-It must be easily identifiable as related to your disability (e.g. wearing a vest or harness and/or

-Documentation from a regulated health professional confirming the necessity of the animal due to a disability is required

Responsibilities of Service Animal Handlers:

Handlers must maintain control of their service animals at all times and ensure their cleanliness and appropriate behavior during their visit.
While we understand that service animals are typically well trained, in rare cases where there are issues, they may be asked to leave the premises after discussion with their handler for any of the following reasons:

-Disruptive or aggressive behavior, such as growling or sign of aggression. Please note: Seizure Response Dogs may exhibit expected responses when assisting individuals with disabilities.

-Causing damage to persons and/or property

-Health concerns, such as contagious diseases posing a risk to others.

Thank you for your understanding and cooperation with our policy. For Further details on how Goodwill complies with Accessibility for Ontarians with Disabilities Act, please visit our Accessibility Page .

Don’t forget, you can shop at Goodwill online from the comfort of your home with your four legged friends by your side!

Questions, concerns or feedback?

Email: [email protected]
Phone: 519-850-9000, press option 3
Goodwill Industries, Ontario Great Lakes
Attn: Chief Mission Advancement Officer
255 Horton St. E,
London, Ontario  N6B 1L1