Truck Driver/Donation Attendant ( Mississauga)
Mississauga, ON
About Goodwill
Goodwill Industries is a non-profit social enterprise that provides work opportunities, skills development, and employee and family strengthening for people who face barriers such as disability or social disadvantage. The aim is to advance individuals, families and communities toward economic self-sufficiency and prosperity.
Goodwill Industries, Ontario Great Lakes, one of five regional Goodwills in Canada, serves communities across Ontario, and employs over 1200 people on a variety of social enterprise work platforms. The organization is positioned for accelerated growth and is aiming to create 900 new jobs over the next five years.
Driver/Donation Attendant
The Driver /Donation Attendant is responsible for providing world-class customer service, both in pick-up and delivery of goods as well as donation handling duties in store, while ensuring a Healthy and Safe working environment.
Role and Responsibilities:
The Driver:
-
Follow all work instructions and policies laid out by Goodwill Industries, as well as all legislative rules and regulations laid out by the Ontario Ministry of Transportation, the Ontario Ministry of Labour, and other relevant laws, and acts (e.g.: The Smoke Free Ontario Act prohibits use of tobacco inside a vehicle).
-
Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
-
Complete scheduled tasks, hours, and duties as assigned by the Manager, Mississauga Community Store.
-
Ensu;re safety and good operating condition of the truck by completing pre-trip inspections, checking oil and fuel levels. Notify the Manager, Mississauga Community Store immediately of any maintenance issues.
-
Complete Hours of Service (HOS) log sheet and Driver Daily Report and submit to Manager, Mississauga Community Store.
-
Drive and work in a safe, professional, and courteous manner both on the road and at all Goodwill facilities.
-
Wear proper Personal Protective Equipment (PPE).
-
Load trucks and/or trailers with:
-
required dunnage
-
blue boys
-
totes
-
mail
-
gaylords
-
pallets
-
danducs
-
any other materials that need to be delivered
-
Complete the unloading of trucks and/or trailers at the the Mississauga Goodwill’s Retail Store, Newmarket, and the North York Attended Donation Centres (ADCs).
-
Pick up donations, blueboys, totes, mail, gaylords, danducs, furniture, TVs, and other goods.
-
Complete any shunting or re-locating of trailers that is required.
-
Use tools and equipment to safely and efficiently load/unload trailers, including but not limited to wheel chocks, pallet jacks, hand carts, lift plates, tailgates, and jack stands. The Driver must never use tools or equipment that they have not been trained to use.
-
Ensure that the truck is kept clean and tidy for the next Driver to use. This includes the interior of the truck, the exterior of the truck/trailer, and inside the truck/trailer boxes.
-
Perform other related activities as necessary or as assigned.
Donation Attendant Outcomes
-
Perform all duties within the framework of the Guiding Principles, River system business model and Standard Operating procedures.
-
Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
-
Be actively involved in ensuring the health, well-being and safety of themselves and their team. Conduct work activities safely and in accordance with Health and Safety legislation and Goodwill, Ontario Great Lakes Health and Safety policies, procedures, and program.
-
Maintain a neat, clean, organized, and safe facility, including but not limited to the Donation Attendant workspace and surrounding area
-
Provide exceptional customer service to donors.
-
Assist donors with their donations.
-
Accurately sort donations into categories.
-
Maintain an accurate written record of donor counts.
-
Adhere to guidelines of accepted donations to minimize organizational waste. Whenever possible educate the donor about the reasons we are unable to accept a donation and offer alternative drop off locations.
-
Transport sorted donations to the appropriate pricing or sorting workstations. Retrieve emptied equipment from the pricing and sorting workstations.
-
When necessary, transport garbage and dispose of into the appropriate bins.
-
Perform other related activities as necessary or as assigned.
Qualifications
-
Excellent organizational skills
-
Basic math skills, attention to detail and accuracy
-
Active listening
-
Problem solving and decision making
-
Enthusiasm & Initiative
-
Ability to work in a Team environment
-
Experience working with the public and in a Customer Service role
-
Experience working with material moving equipment
-
High school diploma an asset.
-
Class “G” license is a must.
-
Clean Driver’s Abstract/CVOR (as determined by Goodwill).
-
Experience working with the public.
-
Customer Service experience is an asset
The Opportunity
-
Join an organization that is dedicated to helping people who face barriers to employment and committed to sustainability and reducing environmental impact
-
Be part of a non-profit, social enterprise that is positioned for accelerated growth
-
Continue developing your skills and expanding your network in a busy, challenging and creative working environment
-
Flexible working hours
-
Work in an open environment with various work spaces and collaboration areas
-
Receive a competitive compensation package and comprehensive benefit plan, including health, dental, and vision
Goodwill Industries is committed to fostering an inclusive, equitable, and accessible environment where all employees and members feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.