Resource Navigator (Sarnia)

Job Type: Full-time

*This role is eligible for a flexible 4-day work week*

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Resource Navigator is a key team member in building and improving engagement internally and externally for the Goodwill Career Centre. This role touches all resource and partnership project activities including customer service, Employment Resource Centre, Opportunity Accelerator initiatives including Grow with Google and Indeed Fellow initiatives, intake, and events.

If you have a passion for coaching, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply.  Grow your career, skills and reach your full potential.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:

Changing Lives and communities through the power of WORK.

Vision:

Everyone is working and thriving in sustainable communities.

Values:

Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
•  Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

 What You Will Do:

• Guide participants (which may include Goodwill employees) in accessing and progressing in Opportunity Accelerator Initiatives and completing local reporting.
• Helps customers make full use of the Resource Centre, including job boards, computers, basic resume and job search, labour market information, etc.
• Facilitate group and individual services, including Virtual Reality career simulator.
• Available for intake and backup as required to ensure timely customer services.
• Use good judgement and knowledge to assess needs of visitors and direct them towards other staff who can help, and appropriate resources, contacts, services, events, etc. whether at Goodwill or elsewhere.
• Actively encourage job seekers to engage with Career Centre services such as intake, workshops, job fairs, etc.
• Help organize and deliver events (e.g. job fairs, job search café) that attract job seekers to the Career Centre.
• Provide reception services / support when needed.
• Record client activity / information as needed in the physical or electronic file as per standard processes.
• Address minor operational problems in the Resource Centre.
• Use technology (e.g. IT, social media) to engage customers and enhance the service experience.
• Support strong and consistent delivery of Resource Centre services, including employer response and follow up in consultation with Job Development team.
• Follow the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
• Participate in growth and development opportunities to build essential skills.

What We Are Looking For:

• Relevant post-secondary education (e.g. Social Services Worker, Career Development Practitioner, Marketing, Communications) or OSSD/GED plus relevant experience.
• Experience with Microsoft Office suite of software, social media.
• Satisfactory results of a Vulnerable Sector Screening check.
• Previous experience in customer service, special events/ marketing or administrative role.
• Excellent personal presentation to make a positive first impression on visitors and callers.
• Adept at multi-tasking and handling competing priorities.
• Knowledge of workplace requirements to assist job seekers with gaining entry to employment.
• Enthusiasm for new, innovative projects.
• Understanding of challenges faced by people who face barriers such as poverty, mental illness, etc.
• Extensive knowledge of local resources.
• Compassionate communication skills, including active listening, tact, and patience.
• Capable of making quick decisions and responding to crises.
• Able to professionally de-escalate individuals in challenging situations.
• Team player- flexible and reliable.
• Excellent organizational skills and ability to work independently.
• Well-developed computer and digital literacy and an active interest in learning and using technology.
• Experience learning and working around issues of Diversity, Equity and Inclusion.
• Ability to secure an acceptable result on a Vulnerable Sector Screening Check.
• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
• Problem-solving: finding solutions to problems, being accurate.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.