Production Preparation Associate (London)

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

Production Preparation Associate is a customer service role responsible for providing excellent service while ensuring a healthy and safe work environment. As a Production Associate, you will contribute to Goodwill’s mission by supporting the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply.   Grow your career, skills and reach your full potential.

During the recruitment process, accommodation is available upon request.

About Us 

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.   Diversity, equity, accessibility and preserving the environment are important to us.  Building a workforce which reflects the diversity of the communities in which we live and serve is our goal.

Mission: 
Changing Lives and communities through the power of WORK.

Vision: 
Everyone working and thriving in sustainable communities.

Values: 
Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes

Why You Will Love Goodwill

We have an amazing team and workplace:

• Diverse, inclusive, and dynamic culture.
• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with scheduling flexibility.

What You Will Do  

• Provide world-class customer service by helping customers, answering questions, and sharing your passion of our mission when interacting with customers.
• Perform all duties within the framework of the Guiding Principles, River system business model and Standard Operating procedures.
• Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
• Be actively involved in ensuring the health, well-being and safety of themselves and their team.
• Conduct work activities safely and in accordance with Health and Safety legislation and Goodwill, Ontario Great Lakes Health and Safety policies, procedures, and program.
• Maintain a neat, clean, organized, and safe facility, including but not limited to workstation(s) and the donation processing area.
• Sort donated goods based on condition in accordance with procedures.
• Price merchandise in accordance with procedures using the base price guide.
• Sort and store priced donations into labelled pallet boxes according to procedures.
• Identify high value donations based on condition, quality, antique and/or collectibles for up pricing or online sales.
• Keep current on merchandise knowledge, industry trends and competitive pricing.
• Perform other related activities as necessary or as assigned.
• Personal Protective Equipment (PPE) is a requirement for this role.

What We Are Looking For

• Excellent Communication Skills.
• Excellent Organizational Skills.
• Attention to detail and accuracy.
• Experience in a processing work environment an asset.
• Active listening skills.
• Good communication and interpersonal skills.
• Problem solving and decision making.
• Well-developed assessment skills.
• Cooperation/Teamwork.
• Enthusiasm and Initiative.
• High school diploma an asset.
• Customer Service experience.
• Knowledge of antiques and collectibles.

Grow Your Career in Similar Roles

• Retail Production Associate
• Donation Attendant
• Keyholder
• Shift Supervisor
• Assistant Manager
• Store Manager