Process Improvement Coordinator - Canada Summer Job Grant (Horton St)

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Process Improvement Coordinator supports operational excellence by collecting and analyzing data, standardizing procedures, and assisting with process improvement initiatives across departments. This role plays a key part in identifying root causes, documenting best practices, and contributing to more efficient workflows that enhance organizational impact.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply.   Grow your career, skills and reach your full potential.

During the recruitment process, accommodation is available upon request.

About Us 

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.   Diversity, equity, accessibility and preserving the environment are important to us.  Building a workforce which reflects the diversity of the communities in which we live and serve is our goal.

Mission: 
Changing Lives and communities through the power of WORK.

Vision: 
Everyone working and thriving in sustainable communities.

Values: 
Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes

Why You Will Love Goodwill

We have an amazing team and workplace:

• Diverse, inclusive, and dynamic culture. Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with scheduling flexibility.

What You Will Do

• Collect, analyze, and interpret operational data to support the development and improvement of process specifications, standards, and reports.
• Update written process procedures and maintain documentation (SOPs, progress reports, meeting minutes).
• Assist in process improvement projects and the standardization of process layouts.
• Contribute to systematic problem-solving efforts such as Root-Cause Analysis (RCA) to find and assist in proposing corrective actions.

What We Are Looking For

• Enthusiastic attitude: excited to work with other people and teams.
• Flexibility: able to work at different times, including days, evenings, and weekends.
• We will help coach on these workplace skills:
  • Communication: clear and effective interacting with team members and customers to create a positive workplace.
  • Problem solving: finding solutions to problems, being accurate, and using simple math i.e. counting, adding and subtraction.
• Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment. Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
• Between 15-30 years of age at the start of employment.
• Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment. Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
• Between 15-30 years of age at the start of employment.
• Strong analytical thinking and organizational skills with the ability to analyze and interpret complex data.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) for analyzing data and creating strategic presentations and reports.
• Some local travel required.
• Preferred education: Post-secondary education or enrollment in a related program.