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Boutique Manager- Contract (Newmarket)

London, ON
About Goodwill
Goodwill Industries is a non-profit social enterprise that provides work opportunities, skills development, and employee and family strengthening for people who face barriers such as disability or social disadvantage. The aim is to advance individuals, families and communities toward economic self-sufficiency and prosperity.
Goodwill Industries, Ontario Great Lakes, one of five regional Goodwills in Canada, serves communities across Ontario, and employs over 1200 people on a variety of social enterprise work platforms. The organization is positioned for accelerated growth and is aiming to create 900 new jobs over the next five years.
Newmarket Boutique Manager
Responsible for leading, coaching, and developing a team of employees while successfully managing the day-to-day operations of the designated store and attended donation centre. This is a key role in our efforts to support and foster our mission of Changing lives through the power of Work.
Role and Responsibilities
  • Ensure 100% donor and customer service satisfaction.
  • Models the Customer Care Cycle (I Care) consistently in all interactions and mentors their team in the practice.
  • Responsible for managing the donated goods specialty retail business in accordance with our river system business model, guiding principles, organizational goals, procedures, and policies.
  • Responsible for managing the online sales business and social media platforms as required.
  • Participate and host mission placements through assessments, training, and community partnerships.
  • Prepare and submit an annual sale and expense budget for consideration.
  • Recruit, train, develop and supervise team members.
  • Schedule staff while maintaining budgeted wage to sales ratios.
  • Manage online sales platform (Shopify and internal ecommerce programs)
  • Manage Attended Donation Centre Operations and employees
  • Prepare time and attendance reports.
  • Comply with all organizational image, security, and safety practices according to policies and procedures.
  • Ensure statistical counts (donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.
  • Complete register readings, cash reports, daily deposits, paid outs, expense, WESA reports, POS, and Power Bi reporting.
  • Keep current on product knowledge, industry trends and competitive pricing through comparison shopping of competitors. (e.g. discount retail, consignment, and thrift).
  • Keep current on product trends and retail merchandising standards.
  • Responsible for leading, directing and complying with the Goodwill Health and Safety program and all applicable legislation
  • Perform other related activities as necessary or as assigned.
  • Post-secondary education an asset
  • 2- 5 years of experience managing people and processes simultaneously
  • Health and safety experience an asset
  • Satisfactory criminal reference check – vulnerable persons check
  • Brand and industry trend knowledge an asset
The Opportunity
  • Join an organization that is dedicated to helping people who face barriers to employment and committed to sustainability and reducing environmental impact
  • Be part of a non-profit, social enterprise that is positioned for accelerated growth
  • Continue developing your skills and expanding your network in a busy, challenging and creative working environment
  • Flexible working hours
  • Work in an open environment with various work spaces and collaboration areas
  • Receive a competitive compensation package and comprehensive benefit plan, including health, dental, and vision
Goodwill Industries is committed to fostering an inclusive, equitable, and accessible environment where all employees and members feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Interested? We'd love to hear from you.

Know someone who would be a perfect fit? Let them know.