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Management Positions (Waterloo)

Waterloo, ON

******Recruiting for Management Positions in Waterloo******

Reporting to the Store Manager, the Assistant Manager and Team Lead roles will support in overseeing retail and donation center operations and engage in the ongoing development of people and operations. Broad in scope, these role includes leadership opportunities across all functional areas of our Goodwill stores and will be part of a dynamic leadership team who are tasked with achieving ambitious organizational goals such as strengthening mission, business, people and workplace, brand and the environment.
These positions will appeal to a candidate who is interested and excited to grow within Goodwill with ambitious goals backed by solid process and organizational knowledge.

Role and Responsibilities

  • Set high standards for a strong customer service platform.
  • Assist in the day to day operations of the store.
  • Train, develop and supervise team members, driving a respectful team culture based on open communication, listening and recognition.
  • Ensure safety standards are upheld by floor walks, inspections, engaging with the team, completing repairs and implementing corrective actions.
  • Assist in managing goods processing in a safe, lean, efficient work environment.
  • Identify and share with management team to discuss appropriate action.


  • Demonstrated Leadership skills – Supervisory experience.
  • Warehouse, distribution, salvage, logistics management experience.
  • Ability to lead, coach, empower and develop a team in a diverse environment.
  • Excellent interpersonal skills (written, verbal).
  • Exceptional customer service skills.
  • Knowledgeable and committed to Health and Safety in the workplace.
  • Strong computer literacy (MS Office, including Word, Excel, Outlook.)
  • A valid driver’s license as work-related travel is required.
  • Post-secondary education an asset.

The Opportunity

  • Join an organization that is dedicated to helping people who face barriers to employment and committed to sustainability and reducing environmental impact
  • Social enterprise that is positioned for accelerated growth
  • Continue developing your skills and expanding your network in a busy, challenging and creative working environment
  • Flexible working hours
  • Work in an open environment with various work spaces and collaboration areas
  • Receive a competitive compensation package and comprehensive benefit plan, including health, dental, and vision

Goodwill Industries is committed to fostering an inclusive, equitable, and accessible environment where all employees and members feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

About Goodwill

Goodwill Industries is a non-profit social enterprise that provides work opportunities, skills development, and employee and family strengthening for people who face barriers such as disability or social disadvantage. The aim is to advance individuals, families and communities toward economic self-sufficiency and prosperity.

Goodwill Industries, Ontario Great Lakes, one of five regional Goodwills in Canada, serves communities across Ontario, and employs 950 people on a variety of social enterprise work platforms. The organization is positioned for accelerated growth and is aiming to create 900 new jobs over the next five years.

Job Type: Full Time

Interested? We'd love to hear from you.

Know someone who would be a perfect fit? Let them know.