Skip to content

Loss Prevention Associate - CCTV Operator (London)

London ON

Loss Prevention Associate – CCTV Operator 

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Loss Prevention Associate – CCTV Operator will safeguard the organization against risk including protecting company assets, maintaining, and improving the organizations revenue streams and ensuring the security and safety for employees, customers, clients, and visitors. 

If you have a passion for security, safety, and making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply.  Grow your career, skills and reach your full potential.  

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.


Changing Lives and communities through the power of WORK.  


Everyone is working and thriving in sustainable communities.  


Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes 


Why You Will Love Goodwill:

Competitive Compensation Package includes:  

  • Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
  • Registered Pension Plan opportunity for various roles.
  • Special employee sale days and discounts.

Exciting career training and coaching: 

  • Equitable access to skills training & coaching, scholarships, and educational credentials. 

Supportive Life and Work Opportunities: 

  • Personal and professional development support with Life Coach & Employee Assistance Program.
  •  Work-life balance (we provide flexibility in scheduling your shifts)
  • Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace: 

  • Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
  • Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
  • Mission-driven organization committed to the Power of Work. 
  • Environmentally committed to meeting our goal of zero waste on planet earth.
  • Respectful, fun, and supportive team and leadership.
  • Accredited through CARF International.

 What You Will Do:

  • Protect facilities through active monitoring of CCTV systems.
  • Investigate incidents relating to loss prevention, cash handling, inventory management, errors, theft, shoplifting, vandalism, and fraudulent activity.
  • Assists, when necessary, with loss prevention incidents.
  • Regularly audits all sites for adherence to loss prevention policies, processes, and programs to minimize operational risk and financial losses related to, but not limited to cash handling, inventory management, errors, theft, shoplifting, vandalism and fraudulent activity.
  • Assists in the administration, permissions, access levels for all loss prevention-based software systems including CCTV systems, incident report database, access control and alarm systems.
  • Assists in incident investigation process and ensure that relevant incident data is captured, reported, analyzed, and saved to provide an accurate picture of incident patterns and trends.
  • Develops/coordinates monthly, semi annual, and annual inspection schedules for loss prevention as it relates to CCTV systems.
  • Assists in root cause analyses of incidents and assist with implementing prevention measures.
  • Maintain a program of regular inspections (remotely and on site as required) and risk assessments in common areas, work areas and various locations to minimize operational risk and financial loss.
  • Assists with the maintenance of a risk level dashboard focusing on incidents, accidents, audits and develops a comprehensive rating system for senior leadership.
  • Assist, when necessary, the Loss Prevention and Security Manager on CCTV training remotely and on site as required.
  • Assists with and delivers in-person and remote training sessions on loss prevention techniques, employee policies, procedures, and risk mitigation.

 What We Are Looking For:

  • Effective leadership characteristics – humility, empathy, courage – to inspire and enact change.
  • Exceptional listening skills and high emotional intelligence, respecting differences between various ethnic groups and gender in the workplace.
  • Security Guard/Private Investigator license.
  • Experience working with various CCTV platforms.
  • Thorough understanding of CCTV systems and their operational and installation requirements.
  • Valid Drivers License.
  • Post secondary education related to loss prevention.
  • 2-4 years loss prevention experience in various retail and warehouse environments.
  • Thorough knowledge of loss prevention laws and guidelines.
  • High technical aptitude to assess organizational risk and provide process improvement recommendations.
  • Other loss prevention training/certifications, and program completions.
  • Enthusiasm: excited to work with other people and teams.
  • Flexibility: able to work at various times, including days, evenings, and weekends.
  • Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
  • Problem-solving: finding solutions to problems, being accurate.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

Interested? We'd love to hear from you.

Know someone who would be a perfect fit? Let them know.