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Front of House Supervisor (Cafe)

London, ON

About Goodwill

Goodwill Industries is a non-profit social enterprise that provides work opportunities, skills development, and employee and family strengthening for people who face barriers such as disability or social disadvantage. The aim is to advance individuals, families and communities toward economic self-sufficiency and prosperity.

Goodwill Industries, Ontario Great Lakes, one of five regional Goodwills in Canada, serves communities across Ontario, and employs 1,000 people on a variety of social enterprise work platforms. The organization is positioned for accelerated growth and is aiming to create 900 new jobs over the next five years.

Front of House Supervisor
The Front of House Supervisor is responsible for overseeing the work of the Counter Attendants to ensure efficient and timely service, as well as ensure a positive customer service atmosphere is provided for guests.
Role and Responsibilities
  • Setting an example for employees on providing excellent customer service
  • Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
  • Communicating necessary health and safety policies and procedures in accordance with Goodwill’s policies
  • Schedule and prioritize work among employees
  • Creating and maintaining a positive work environment
  • Disciplinary responsibilities as outlined by management
  • Adhering to and promoting use of the required uniform
  • Ensuring the cleanliness and sanitation of the cafe
  • Handling customer satisfaction concerns and complaints
  • Encouraging the development of employees through training and support
  • Some administrative duties – filling out cash reports at end of day and completing bank deposits
  • Ensuring quality of presentation
  • Ensuring the safety and security of guests and employees
  • Follow all safety standards set out in legislation and/or Goodwill policies
  • Be actively involved in the health, well-being and safety of themselves and their team
  • Must have completed three month probationary period in Counter Attendant position
  • Some high school or equivalent
  • Safe Food Handling Certification
  • Smart Serve Certification an asset for catering events
The Opportunity
  • Join an organization that is dedicated to helping people who face barriers to employment and committed to sustainability and reducing environmental impact
  • Be part of a non-profit, social enterprise that is positioned for accelerated growth
  • Continue developing your skills and expanding your network in a busy, challenging and creative working environment
  • Flexible working hours
  • Work in an open environment with various work spaces and collaboration areas
  • Receive a competitive compensation package and comprehensive benefit plan, including health, dental, and vision

Goodwill Industries is committed to fostering an inclusive, equitable, and accessible environment where all employees and members feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Interested? We'd love to hear from you.

Know someone who would be a perfect fit? Let them know.