Empowerment Hub - Program Coach (London)

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London, ON

 

Job Location: London, ON

Position Type: Full time

Application Deadline: March 7, 2025.

Empowerment Hub – Program Coach

 

Goodwill is hiring, we are looking for people just like YOU!

The Empowerment Hub – Program Coach is responsible for implementing and delivering the effective individual planning services for people accessing vocational assessment, evaluation and employment planning services for people accessing Developmental Services programs or vocational services. Oversees and supervises the day-to-day programming for the London Passport program, as well as assisting in promoting Goodwill’s workforce development programs in the community. 

If you have a passion for making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK. We welcome all backgrounds, knowledge, abilities, and perspectives as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.   Diversity, equity, accessibility and preserving the environment are important to us.  Building a workforce which reflects the diversity of the communities in which we live and serve is our goal.

Mission:   

Changing Lives and communities through the power of WORK.  

Vision:   

Everyone working and thriving in sustainable communities.  

Values:   

Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes 

 

Why You Will Love Goodwill:

 We have an amazing team and workplace: 

  • Diverse, inclusive, and dynamic culture. Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
  • Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
  • Mission-driven organization committed to the Power of Work. 
  • Environmentally committed to meeting our goal of zero waste on planet earth. 
  • Respectful, fun, and supportive team and leadership.
  • Accredited through CARF International.

Competitive Compensation Package includes:  

  • Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
  • Registered Retirement Savings Plan opportunity for various roles. 
  • Employee discount at retail locations. 

Exciting career training and coaching:

  • Equitable access to skills training & coaching, scholarships, and educational credentials.  

Supportive Life and Work Opportunities:

  • Individual personal and professional development support with Life Coach & Employee Assistance Program. 
  • Work-life balance with scheduling flexibility.

 

What You Will Do:

  • Deliver direct client services of the Goodwill London Passport Program/Empowerment Hub.
  • Provides Case Management and all communication to participants and families.
  • Complete program planning for clients as well as directly supervise, coach, and counsel participants.
  • Liaises, as required, with other professionals in the community who are directly involved with clients’ programs.
  • Submits a monthly written summary of unit activities to the Workforce Development Project Manager.
  • Provide monthly billing information to the Workforce Development Project Manager.
  • Counsel clients in assessment and work adjustment training programs.
  • Maintains complete and accurate client records.
  • Create monthly calendars for clients and community
  • Works closely with the Health and Safety Committee on issues relating to the security of persons and property.
  • Keeps up to date on trends in the workforce development field through reading current materials, attending approved seminars and maintaining contact with other practitioners engaged in similar work.
  • Represents Goodwill Industries at community committees and special presentations.
  • Assumes additional responsibilities as required

 

 What We Are Looking For:

  • Develops mutually beneficial working relationships with professionals in other human services agencies and with peers in other Goodwill’s.
  • Scheduling new and repeat clients into a pre-approved schedule
  • Prioritization of work assignments to meet pre-defined deadlines

  • Knowledge of community service delivery network, funding sources and client needs.

  • Developmental Service Worker Diploma preferred.

  • Diploma or degree in related field Developmental Service Worker, Counselling, Social Services, Psychology) or demonstrated success in previous work history.

  • Minimum of 3 years’ experience in human services and practical knowledge of employment assessment tools.

  • Professional development in social services, life skills, coaching or employment.

  • Acceptable criminal reference check.

  • Excellent customer service skills.

  • Excellent interpersonal and problem-solving skills.

  • Ability to effectively attend to client needs in a group setting.

  • Excellent organizational and time management skills.

  • Excellent oral/written communication skills.

  • Requires flexibility to work on site with blended on site and virtual supervision.

  • Requires contact with the public both in person and virtually.

  • Standing, sitting and walking to be adjusted to individual needs.

  • Managing stressful and emotional situations that may arise, resolving conflicts and disagreements.

  • Ergonomic demands of working at a computer (flexing and rotation of the wrists, frequent sitting, standing and walking).

  • Occasional pushing, pulling, lifting or carrying.

    Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

 

 

Interested? We'd love to hear from you.

Apply now

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