Donated Goods and Retail Regional Training Specialist (East Region - Waterloo, Mississauga, Kitchener, Guelph)

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The DGR Regional Training Specialist has an integral role within the Donated Goods Retail Division. The DGR Regional Training Specialist ensures our workforce is well trained and can effectively enhance the value of our donations through improved operational standards, process flow, and product knowledge. The DGR Regional Training Specialist supports all Donated Goods operations throughout the organization.

If you have a passion for helping people, making a difference in your community, and the environment, come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives.  We welcome newcomers to the region to apply.  Grow your career, skills and reach your full potential.

This position requires the successful candidate to have a valid driver’s license and a reliable insured vehicle. The successful candidate would have to provide proof that they have a valid driver’s license and proof of car insurance upon being hired.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:   

Changing Lives and communities through the power of WORK.  

Vision:   

Everyone is working and thriving in sustainable communities.  

Values:   

Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes 

Why You Will Love Goodwill:

Competitive Compensation Package includes:  

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching: 

• Equitable access to skills training & coaching, scholarships, and educational credentials. 

Supportive Life and Work Opportunities: 

• Personal and professional development support with Life Coach & Employee Assistance Program.
•  Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace: 

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work. 
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

 What You Will Do:

• Effective delivery of operational training for Donated Goods Retail management and hourly team members.
• Ensures that appropriate training techniques are used to assist retail team members in acquiring appropriate and pre-determined vocational and career competencies.
• Trains and enforces Lean, 5-S, River System, Guiding Principles, Core Values, Product knowledge, POS systems/metrics, Power BI, e-learning systems such as Goodwill U, Share Point, Power Point, Customer Care Cycle and Loss Prevention.
• Ongoing collaboration and communication with Regional Directors. Including program progress and updates, reports, opportunities, and any issues relating to desired strategic outcomes.
• Canvasses teams feedback and ideas to improve efficiencies and assist in analyzing and testing the ideas for viability.
• Assists in temporarily covering open management positions within donated goods retail.
• Collaborating with support departments throughout the organization to design, implement and maintain the training curriculum and materials specific to donated goods retail and management leadership principles.
• Responsible to maintain data and record measured outcomes through goals developed for the curriculum focusing on process flow and product knowledge in alignment with GII standards and expectations.
• Evaluates the effectiveness of training by communicating with management teams and assessing job performance through follow ups and measuring operational performance by site. Reports on store successes as well as evaluating training metrics and successes.
• Responsible for the development and execution of new store training and set up.
• Follow and ensure all employees abide by all Health and Safety standards set out in legislation and/or Goodwill policies.
• Adheres to and promotes all loss prevention programs.
• Create training tools and curriculum and deliver management training courses in classroom and follow up on classroom training being implemented in the field.
• Create and update visual training aids for workstation layouts and processes.
• Performs other duties as assigned.

 What We Are Looking For:

• Minimum 3-5 years’ experience in a Leadership role.
• Applicable post-secondary education.
• Presentation and Facilitation Skills.
• Strong written and verbal communication skills.
• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
• Problem-solving: finding solutions to problems, being accurate.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.