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Director of Learning (Shared Services ) - London

London, ON


Director of Learning

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Director of Learning is responsible for overseeing learning and development strategy of Goodwill. The learning team’s goal is to foster and promote the personal and professional goals of employees and advance Goodwill’s mission of developing people.

If you have a passion for helping people, making a difference in your community, and the environment, come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives.  We welcome newcomers to the region to apply.  Grow your career, skills and reach your full potential.

This position requires the successful candidate to have a valid driver’s licence and a reliable insured vehicle. The successful candidate would have to provide proof that they have a valid driver’s licence and proof of car insurance upon being hired.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.


Changing Lives and communities through the power of WORK.  


Everyone is working and thriving in sustainable communities.  


Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes 


Why You Will Love Goodwill:

Competitive Compensation Package includes:  

  • Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
  • Registered Pension Plan opportunity for various roles.
  • Special employee sale days and discounts.

Exciting career training and coaching: 

  • Equitable access to skills training & coaching, scholarships, and educational credentials. 

Supportive Life and Work Opportunities: 

  • Personal and professional development support with Life Coach & Employee Assistance Program.
  •  Work-life balance (we provide flexibility in scheduling your shifts)
  • Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace: 

  • Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
  • Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
  • Mission-driven organization committed to the Power of Work. 
  • Environmentally committed to meeting our goal of zero waste on planet earth.
  • Respectful, fun, and supportive team and leadership.
  • Accredited through CARF International.

 What You Will Do:

  • Developing and implementing strategic plans for learning and development, including identifying training needs and developing training programs to address them.
  • Facilitate integration of learning initiatives across work platforms.
  • Promote learning and assist in pursuing funding to grow this initiative.
  • Work collaboratively with HR and managers to ensure relevance and effectiveness of learning initiatives.
  • Support the onboarding process by providing content and a variety of methods by which onboarding content is delivered.
  • Ongoing refinement of the learning and leadership development strategy.
  • Develop SOPs and guiding frameworks for content design, development of new delivery methods that serve learner needs, promotion of learning. opportunities and management of technology systems.
  • Develop levels of learning for Goodwill, design and deliver content for each skill area.
  • Develop and support the promotion process for all learning initiatives.
  • Continuously monitor and improve upon inclusivity and ability to meet the learning needs of every person.
  • Regularly report about learning progress and growth across Goodwill to leadership and use feedback to improve content offering and delivery.
  • Support the regular communication of learning progress to employees, and work with teams to ensure that learning translates into growth in career and in Goodwill.
  • Follow all safety standards set out in legislation and/or Goodwill policies.
  • Be actively involved in the health, well-being and safety of themselves and their team.

 What We Are Looking For:

  • Effective leadership characteristics – humility, empathy, courage – to inspire and enact change.
  • Exceptional listening skills and high emotional intelligence, respecting differences between various ethnic groups and gender in the workplace.
  • Minimum 3-5 years’ experience in a Leadership role.
  • Post-secondary education in Training & Development, Education, Human Resources, Psychology, Business, or any other related field; an equivalent of the same in working experience is also acceptable.
  • Enthusiasm: excited to work with other people and teams.
  • Flexibility: able to work at various times, including days, evenings, and weekends.
  • Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
  • Problem-solving: finding solutions to problems, being accurate..

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

Interested? We'd love to hear from you.

Know someone who would be a perfect fit? Let them know.