Director of Facilities

Goodwill Industries, Ontario Great Lakes is a mission-driven social enterprise changing lives and communities through the power of work. With more than 50 locations across Ontario and a growing footprint, Goodwill continues to invest in its facilities and infrastructure to support growth, retail excellence, and long-term sustainability.

To support this next phase of growth, Prime Management Group Inc. is partnering with Goodwill Industries, Ontario Great Lakes to recruit a Director of Facilities, a newly created leadership role with enterprise-wide responsibility for a complex, multi-site portfolio spanning across Ontario.

The Director of Facilities will lead the advancement of a structured, preventative, and strategic facilities model, ensuring Goodwill’s locations are safe, compliant, well-maintained, and aligned with operational and brand standards. Reporting to the Chief Growth Officer, this role combines hands-on operational leadership with long-range planning, capital oversight, and systems
implementation.

Key Responsibilities

Facilities Strategy & Capital Planning
• Develop and execute a facilities strategy aligned with organizational growth
• Lead long-range capital planning, including a 10-year forecast for major building systems
• Establish preventative maintenance programs and asset management practices
Facilities Operations & Leadership
• Lead and develop the internal facilities team, including technicians and support staff
• Maintain a strong Kield presence to understand site needs and ensure consistent standards
• Establish service levels, response expectations, and clear prioritization of work
Systems, Process & Modernization
• Select, implement, and optimize facilities management and work-order systems
• Improve visibility, tracking, and accountability for maintenance and repairs
• Use data to inform decision-making, budgeting, and risk mitigation
Projects, Vendors & Financial Stewardship
• Oversee facility-related capital and operating projects from planning through completion
• Manage vendor relationships, tendering processes, and service contracts
• Develop and manage operating and capital budgets
Health, Safety & Compliance
• Ensure compliance with building codes, fire codes, AODA requirements, and occupational health and safety legislation
• Support inspections, audits, emergency preparedness, and life safety systems
• Protect people, assets, and operations through proactive risk management