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Continuous Improvement Specialist (London)

London, ON



Continuous Improvement Specialist

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Continuous Improvement Specialist is responsible for driving continuous improvement initiatives across the organization, focusing on project management, Lean/Kaizen methodologies, process flow, and the identification of efficiency and safe work practice improvements in processes. The Continuous Improvement Specialist plays a critical part in enhancing operational efficiency through the development and implementation of strategies to reduce waste and optimizing workflows to support our mission of Changing Lives Through the Power of Work.  

If you have a passion for helping people, making a difference in your community, and the environment, come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives.  We welcome newcomers to the region to apply.  Grow your career, skills and reach your full potential.

This position requires the successful candidate to have a valid driver’s license and a reliable insured vehicle. The successful candidate would have to provide proof that they have a valid driver’s license and proof of car insurance upon being hired.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.


Changing Lives and communities through the power of WORK.  


Everyone is working and thriving in sustainable communities.  


Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes 


Why You Will Love Goodwill:

Competitive Compensation Package includes:  

  • Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
  • Registered Pension Plan opportunity for various roles.
  • Employee discount at retail locations.

Exciting career training and coaching: 

  • Equitable access to skills training & coaching, scholarships, and educational credentials. 

Supportive Life and Work Opportunities: 

  • Personal and professional development support with Life Coach & Employee Assistance Program.
  •  Work-life balance (we provide flexibility in scheduling your shifts)
  • Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace: 

  • Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
  • Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
  • Mission-driven organization committed to the Power of Work. 
  • Environmentally committed to meeting our goal of zero waste on planet earth.
  • Respectful, fun, and supportive team and leadership.
  • Accredited through CARF International.

 What You Will Do:

  • Lead and facilitate continuous improvement projects aimed at enhancing operational efficiency, reducing waste, and improving quality.
  • Utilize lean and Kaizen methodologies to identify process bottlenecks, inefficiencies, and opportunities for improvement.
  • Identify opportunities to incorporate technology and equipment to improve efficiencies and justify the implementation of technology and equipment solutions.
  • Collaborate with cross-functional teams to develop and implement process improvements, ensuring alignment with organizational goals and objectives.
  • Conduct process analysis and mapping to identify areas for optimization and standardization.
  • Conduct organization readiness assessments, value realization, opportunity prioritization, resource evaluation and execute continuous improvement strategies that meet business requirements.
  • Utilize data analysis techniques to measure and track process performance, identify trends, and drive data-driven decision-making.
  • Develop, implement and maintain company Standard Operating Procedures (SOP’s) and training programs to educate employees on continuous improvement principles and methodologies.
  • Act as a change agent, fostering a culture of continuous improvement and innovation across the organization.
  • Provide coaching and support to team members involved in continuous improvement initiatives, ensuring effective execution and sustainability.
  • Stay current on industry best practices, emerging trends, and new technologies related to continuous improvement and process optimization.
  • Prepare and present updates through reports, dashboards, and presentations to senior management to communicate progress, achievements, and opportunities for improvement.

 What We Are Looking For:

  • Degree or Diploma in Engineering, Business Administration, or a related field.
  • Minimum of 3-5 years of experience in continuous improvement, process engineering, or related roles.
  • Lean Six Sigma certification (e.g., Green Belt, Black Belt) is highly desirable.
  • Experience working in the non-profit sector or social services field is a plus.
  • Enthusiasm: excited to work with other people and teams.
  • Flexibility: able to work at various times, including days, evenings, and weekends.
  • Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
  • Problem-solving: finding solutions to problems, being accurate.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.


Interested? We'd love to hear from you.

Know someone who would be a perfect fit? Let them know.