Communications Supervisor

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Communications Supervisor will work closely with the Vice President of Strategic Communications & Marketing and a direct report to develop and implement internal and external communications strategies, provide leadership for media and public engagement, and oversee storytelling initiatives to increase awareness of programs and impact across Goodwill. This individual will play an important role in enhancing the organization’s brand.

If you have a passion for making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply.   Grow your career, skills and reach your full potential.

During the recruitment process, accommodation is available upon request.

About Us 

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.   Diversity, equity, accessibility and preserving the environment are important to us.  Building a workforce which reflects the diversity of the communities in which we live and serve is our goal.

Mission: 
Changing Lives and communities through the power of WORK.

Vision: 
Everyone working and thriving in sustainable communities.

Values: 
Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes

Why You Will Love Goodwill

We have an amazing team and workplace:

• Diverse, inclusive, and dynamic culture.
• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance.

What You Will Do  

• Prepare and ensure the timely distribution of organizational communications (press releases, newsletters, bulletin boards, website and social media announcements, etc.).
• Develop media strategies and relationships to increase earned media and broad public awareness.
• Enhance Goodwill’s workplace culture with communications, championing internal communication and collaboration tools.
• Provide communications leadership and support for special events and projects (Power of Work Awards, press events, etc.).
• Collaborate with teams to assist in the development of mission stories.
• Support leadership, projects, and teams with internal and external communications strategies, materials, and presentations to share Goodwill’s mission and impact in our communities.
• Develop a cohesive communications strategy with an objective to enhance brand awareness.
• Assign tasks to a direct report, ensuring timely completion of communication projects.
• Maintain and update website content when it relates to organizational storytelling, news, information, and strategic messaging.
• Engage in tactics to share key messaging, stories, and impact reporting internally, on the website, and on social media.
• Work collaboratively with the Marketing team and Senior Leadership to ensure consistency and brand alignment in all communications.
• Lead communications strategy meetings – assess current tactics and their impact and explore new ways to communicate more effectively.
• Support omni-channel storytelling internally and externally.
• Track and measure KPIs for communications.
• Support impact reporting to donors and funders.
• Other duties as required.

What We Are Looking For

• Bachelor’s degree in Communications, Public Relations, Marketing or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong writing, editing skills and attention to detail.
• Advanced writing skills.
• Teamwork and cooperation.
• Knowledge of best practices for internal and external communications.
• Creativity and demonstrated flexible thinking and problem-solving skills.
• Proficiency with software programs including Microsoft 365, SharePoint, and website management platforms.
• Demonstrated expertise in managing social media and digital communication platforms.
• Knowledge of branding, graphic design, and visual communications.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to prioritize tasks.
• Ability to work well under pressure and meet deadlines.
• Demonstrate good understanding of Goodwill’s mission, values, and programs.