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Case Aide (Sarnia)

Sarnia, ON

About Goodwill

Goodwill Industries is a non-profit social enterprise that provides work opportunities, skills development, and employee and family strengthening for people who face barriers such as disability or social disadvantage. The aim is to advance individuals, families and communities toward economic self-sufficiency and prosperity.

Goodwill Industries, Ontario Great Lakes, one of five regional Goodwills in Canada, serves communities across Ontario, and employs 1,200 people on a variety of social enterprise work platforms. The organization is positioned for accelerated growth and is aiming to create 900 new jobs over the next five years.

Case Aide

The Case Aide is responsible for maintaining and organizing of funding documentation, payments, receipts, technical data and statistical information regarding clients case managed by Goodwill Career Centre.

Role and Responsibilities

  • Collection and maintenance of funding documentation, payments, receipts, technical data and statistical information regarding clients case managed by Goodwill Career Centre, including provision of scheduled activity reports for Employment Ontario programs.
  • Complete effective follow-up services for individuals in Employment Ontario sponsored programs.
  • Maintain and organize original hard and electronic forms pertaining to Employment Ontario programs.
  • Review funding agreement and funding allocation for accuracy for submission to electronic data bases.
  • Reconcile client and employer financial supports with Accounting Department.
  • Provide weekly and monthly financial and statistical updates.
  • Track and communicate employment service activities to all team members.
  • Organize and maintain current information materials and contact information for training providers. Collect, organize and maintain current local labour market information on a variety of common occupations.
  • Maintain accurate and current information, data and evidence.
  • Work collaboratively with funders, other community agencies and with the Goodwill Team.
  • Responsible for promotion of a safe workplace and understanding of the obligations set forth in the Occupational Health and Safety Act.
  • Other tasks as required, as directed by the Manager in provision of Goodwill Career Centre Employment Services and Employment Ontario Programs.


  • Post-secondary degree/diploma in Office Administration or Accounting.
  • Minimum of 2 years experience with financial reconciliations.
  • Ability to work effectively with a diverse socio-cultural client population with strong customer service skills.
  • Excellent oral and written communication skills, bilingual French/English is an asset.
  • Effective computer skills and organizational skills.
  • Flexibility to adapt to change, with the ability to prioritize, set and meet deadlines
  • Acceptable criminal reference check
  • Strong organizational skills
  • Excellent customer service skills

The Opportunity

  • Join an organization that is dedicated to helping people who face barriers to employment and committed to sustainability and reducing environmental impact
  • Be part of a non-profit, social enterprise that is positioned for accelerated growth
  • Continue developing your skills and expanding your network in a busy, challenging and creative working environment
  • Flexible working hours
  • Work in an open environment with various work spaces and collaboration areas
  • Receive a competitive compensation package and comprehensive benefit plan, including health, dental, and vision

Goodwill Industries is committed to fostering an inclusive, equitable, and accessible environment where all employees and members feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Interested? We'd love to hear from you.

Know someone who would be a perfect fit? Let them know.