Job Coach Facilitator (Hamilton)

Vacancy Status: Vacant Replacement Position 

Position Type: Full Time

Pay: $50,778 – $54,405 per annum

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Job Coach Facilitator supports clients through the preparation and delivery of Goodwill workshops as well as one-on-one coaching and instruction. The Job Coach Facilitator promotes Employment Service programs through conducting community outreach with the goal of increasing client referrals.

If you have a passion for making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply.  Grow your career, skills and reach your full potential.  

This position requires the successful candidate to have a valid driver’s license. The successful candidate would have to provide proof that they have a valid driver’s license.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:   
Changing Lives and communities through the power of WORK.  

Vision:   
Everyone is working and thriving in sustainable communities.  

Values:   
Inclusion: Embracing all people equally
Compassion: Serving with heart
Aspiring Workforce: Together changing lives through the power of WORK
Respect: Embracing diversity, upholding all people with dignity and trust
Empathy: Ability to walk in each other’s shoes 

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

Workshop and information session development and delivery

• Prepare workshop and/or information session materials in advance of workshop/session date.
• Ensure workshop or information session facilities are clean and organized, and all required equipment is available and in working order.
• Ensure workshop attendance in advance through direct client confirmation.
• Facilitate delivery of workshops to groups of varying attendance size and abilities using in-person as well as on-line technologies as applicable.
• Ensure workshop and information sessions are professional, interactive, and respectful.
• Gather and analyze client and stakeholder feedback on all workshop facilitation and material content.
• Measure outcomes of trainings and report progress in the internal data base timely and accurately.

Client Support

• Provides one-on-one coaching and support to client in resume building, interview, and job search skills.
• Works directly with client to ensure progress on the individuals client service plan.
• Provides consistent and meaningful feedback to the client on job search and job skill progress.
• Tracks client progress through in-house tracking system.
• Guide clients through group-based training sessions focused on employability skills and job placement.
• Continually reviews, updates, and improves job coaching techniques or programs adapting to changing client needs.

Community Outreach

• With the goal of increasing client referrals, actively conducts various outreach techniques with employment stakeholders and community partners.
• With the goal of increasing client referrals, actively seeks out opportunities to conduct informationsessions and other presentations to community groups such as Service Canada, District School Boards,Colleges etc.

Resource Centre Back-up

• May provide occasional relief of Career Centre reception and /or resource centre client assistance.

What We Are Looking For:

• Superior group presentation skills and public speaking, with sound knowledge of adult learningtechniques.
• Knowledge and/or experience serving clients with employment barriers, including disability.
• Exceptional interpersonal and communication skills, with an ability to listen and adapt workshop contentto program or client needs.
• Sound working knowledge of various presentation technologies including PowerPoint, Prezi, YouTube, etc.
• Proficient computer skills using Word, Excel, Outlook and database software packages.
• Well-organized individual, with strong problem-solving skills and self-initiative.
• Team player but must be able to work independently with minimal supervision.
• Must be customer oriented, self-motivated with a positive attitude.
• Creative thinker with interest and insight into local community needs and available resources.
• Valid G driver’s license.
• Post-secondary education in Social Services, training and development, employment services, or similar discipline.
• A minimum of 3 years’ experience in successful group facilitation with a diverse participant base with varying abilities.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff.

APPLICATION DEADLINE: May 5, 2026