Loss Prevention Associate - Guest Relations (London)

Loss Prevention Associate – Guest Relations 

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Loss Prevention Associate – Guest Relations position will fulfill Goodwill’s organizational mission by being responsible for providing exceptional customer service by using ICARE values to our Horton Street building. The internal focus of the Loss Prevention Associate – Guest Relations is to assist in wayfinding, respond to customer service issues, and assist in the day-to-day operations of the building. In addition, the role helps to safeguard the organization against risk including ensuring the security and safety for employees, customers, clients, and visitors.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply.  Grow your career, skills and reach your full potential.  

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:   
Changing Lives and communities through the power of WORK.  

Vision:   
Everyone is working and thriving in sustainable communities.  

Values:   
Inclusion: Embracing all people equally
Compassion: Serving with heart
Aspiring Workforce: Together changing lives through the power of WORK
Respect: Embracing diversity, upholding all people with dignity and trust
Empathy: Ability to walk in each other’s shoes 

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations. 

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

• Acts as an ambassador for the Goodwill Corporate Offices for visitors, employees and tenants.
• Uses ICARE values to provide persons with a safe, inclusive and safe environment by greeting, communicating and assisting with questions, concerns and wayfinding, including access as required.
• Uses CCTV to virtually patrol both interior and exterior of the premises.
• Coordinates with Security Coordinator and onsite contract security personnel to mitigate, respond and assist with incidents on site.
• Protect facilities through active monitoring of alarm systems.
• Assists with facility emergencies, coordinating with other members of the building emergency response team.
• Assists with the administration, permissions, access levels for the access control management system for the organization.
• Assist with incident reporting process and investigations to ensure relevant incident data is captured, reported, and reviewed.
• Assists with monthly, semi annual, and annual inspection schedules for loss prevention at the Horton Corporate building.
• Conducts physical patrols of the Horton Corporate building.
• Assists with special events as necessary.
• Assists in and maintains a program of regular inspections and risk assessments in common areas, work areas and various locations to minimize operational risk and financial losses.
• Participates with the Joint Health and Safety Committee.
• Assist the Loss Prevention and Health and Safety Departments to ensure company emergency management standards are maintained including conduct of contractors and suppliers, Security training, Life Safety and Property training, Emergency Drills, and Post-Critical Incident debriefs. 

What We Are Looking For:

• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
• Problem-solving: finding solutions to problems, being accurate, and using simple math such as counting, adding and subtraction.
• Ability to work in a fast-paced and challenging environment
• De-Escalation and Crisis Prevention training and experience
• Excellent computer skills, including database management, CCTV, Access Control and alarm systems infrastructure
• Ability to multitask
• Ability to articulate policies, procedures in a calm, respectful manner
• Ability to provide detailed reports and assist to develop loss prevention procedures
• Working knowledge of data analysis and risk assessment
• Working knowledge of organizational, leadership and motivational skills
• Sound knowledge of industry techniques and emergent trends in loss prevention
• Ability to recognize when safety conditions need improvement
• Ability to prioritize tasks
• Security Guard/Private Investigator license (preferred)
• Certified First Aid
• Post secondary education related to loss prevention (preferred)
• 1-3 years in customer service, loss prevention experience in corporate/retail environments
• Thorough knowledge of loss prevention laws and guidelines
• Smart Serve training
• Valid Drivers License
• High technical aptitude to assess organizational risk and provide process improvement recommendations
• Other customer service, de-escalation and crisis prevention training/certifications, and other program completions.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

APPLICATION DEADLINE: September 15, 2025