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CLIENT SURVEY

Thank you for choosing Goodwill. We want to get to know our clients better. This survey will help us improve our services to you and ensure that your next experience with us will meet your needs. Please take a few minutes to answer the following questions and submit the survey.

At which location did you receive services?
Other:
Date:
Time:
in the:	AM PM
How did you find out about Goodwill's Career Centre or Staffing Service?
Specifics:
Why did you choose Goodwill? (select top 3)	Goodwill's reputation for helping people find meaningful work Recommended by a Goodwill client Recommended by another organization Convenience of location Knowledgeable staff Accessible hours Customer service Staff treat me with respect & dignity Other (please specify below)
Other:
On a scale of 1-7 (not satisfied to satisfied), please rate your satisfaction level of the following items:
I was greeted promptly:
I feel safe when visiting a Goodwill Career Centre:
Goodwill Career Centres are conveniently located:
The hours of operation suit my needs:
Staff helped me find the right services for my needs:
My concerns were addressed promptly:
Staff treated me with courtesy and respect:
The staff are helpful:
There are knowledgeable staff at the Career Centre:
Staff respected my privacy and confidentiality:
Staff helped me find meaningful work:
Overall satisfaction with your experience:
If Goodwill's Career Centre could add one more feature or service, it should be:
Based on your Career Centre experience would you...
Visit this location again?	Yes No
Refer someone to Goodwill's Career Centre?	Yes No
Consider shopping at Goodwill?	Yes No
Consider donating to Goodwill?	Yes No
How often do you donate to Goodwill?
How often do you shop at Goodwill?
Please provide any additional comments:
Please share some demographic information with us...
Age:
Gender:	Male Female
Total annual household income:
Please select the highest level of education you have completed:
Thank you for helping us provide quality service!